Terms and Conditions

Refunds

No refunds are given on consultations, prepaid courses, single treatments, aesthetic treatments, IPL/Laser treatments and gift vouchers. When you (the client) read & signs our consent disclaimer, you fully agree to our Terms & Conditions.  A prepaid course can be put on hold for 6 months if all sessions are not needed, and then the remaining sessions can be transferred on to another course but NOT refunded. 

Punctuality and Courtesy

Arriving late may interfere with your treatment, all appointments will end at their scheduled time so that the next client will not be delayed, and a full charge will be applied. All times stated include preparation of room and client: i.e. 5 minutes at the beginning and end of treatment.  Please arrive 10 minutes prior to treatment if it is your first appointment at the True Legend Studio. We require this time for you to complete a personal consultation form, this document is 100% confidential and is used for treatment purposes only.

Cancellations

Please note 24 Hours notice is required for all cancellations, otherwise 50% of the total treatment price will be charged, if we are unable to re-sell the reserved treatment time. Cancellations should be made by calling 01483 560900 or emailing after hours to: info@true-legend.co.uk.

Payment

We do accept credit/debit cards and cash is also welcome. All prices include value added tax at a current rate.

Patch Testing & Scratch Testing

Patch testing is required for clients who would like Laser, IPL or Tattoo removal.

Scratch testing is required for clients who want Microblading.

Personal Items

Please ensure you retrieve all your personal items before leaving the premises, as we cannot be held responsible for lost items.

Sun Exposure

SPF must be worn at all times 30-50 SPF whilst having the treatments, no sunbeds or fake tans to be applied on the areas being treated. 30 days before your sun holiday and 30 days after this will not affect your treatment.

Purchase of Retail Products

Products and merchandise must be paid for in full at time of purchase or ordering. No refunds on worn or used merchandise and no refunds on opened products.

Gift Vouchers

Gift Vouchers are non-refundable and are valid for 12 months from the purchase date and will not be accepted after the expiry date. Vouchers may be used for services only Tuesday to Saturday. Vouchers cannot be redeemed for cash, sold or transferred. Your gift voucher number must be quoted at the time of booking and the voucher handed to the therapist at the start of your treatment. You are not under obligation to use the full value of your vouchers during one session. Late cancellation and "failure to show" terms as laid out above also apply to gift vouchers. Gift Vouchers cannot be redeemed against aesthetic treatments.

Price Alteration

We reserve the right to alter prices without prior notice and at any time.

Data Security

Personal details taken from clients during consultation procedures will be kept safe and in the strictest confidence. We would, on occasion, like to send you details of open evenings and special promotions. If you would rather not receive these, please let us know.

Medical Conditions

Please inform your therapist or tattoo artist of any medical conditions including pregnancy prior to booking as some treatments may not be appropriate for you. Also, any change in medication should be disclosed before any treatment. No blood thinners or any medication that thins the skin.

Mobile Phones

In the interest of comfort of all our clients, please refrain from talking on a mobile phone and ensure it is switched off, or on silent, for the full duration of your time at the studio.

Children

No children under the age of 18 to enter the True Legend Aesthetics & Laser Clinic.

Hygiene

Clinic Hygiene is, of course, the utmost importance and to achieve optimal cleanliness all our equipment is approved by the local Environmental Health Officer. We only use new sterilised disposable needles for each client.